Identifying and Managing Waste (LESS2012)
November 13, 2012 1 Comment
I gave two talks at this year’s Lean Enterprise Software and Systems (LESS 2012) conference in Tallinn, Estonia. The topic of the first was identifying and managing waste. (The second talk was about a related topic – applying the Value Stream Manager concept to software product development organisations.) Many Lean practitioners and researchers agree that the first step in creating a Lean organisation is learning to see waste.
I like to use a combination of serious games to identify wastes that are holding teams back. A combination of tools such as A3 Problem Solving, Kaizen Circles, and the Waste Matrix are great for managing these wastes.
Deming, among others, notes that 94% of the wastes (or loss) belong to the system, and are the responsibility of management. That leaves an amazing amount of opportunity for improvement if we can step back and see the system. In “The Lean Startup“, Eric Ries talks about the “criminal waste of human creativity and potential“, noting that “For all our vaunted efficiency in the making of things, our economy is still incredibly wasteful. This waste comes not from the inefficient organization of work but rather from working on the wrong things – and on an industrial scale. … It is hard to come by a solid estimate of just how wasteful modern work is.”
My talk delved into some ways of categorising and quantifying the waste.
The summary from the talk is this:
- There is waste in every system.
- Learn to see it.
- Eliminate it (or at least get it under control).
- Develop people to be Problem Solvers.
- You can have fun finding and eliminating waste by using serious games at work.
- Use these techniques as part of your Continuous Improvement (Kaizen) efforts.
- Release or Iteration Retrospectives are a great forum.
- Dedicated Problem Solving Sessions
- Continuous Improvement Circles
- Strategy Sessions
- Portfolio Management Sessions
- Whenever you encounter a problem
- Keep it Visible.
Here are the slides: